Privacy Policy

Introduction

Your privacy matters to Syrup. This policy explains what we collect, why we collect it, how we use and share it, and your choices. It should be read together with our Data Protection Policy and Terms & Conditions.

Scope & Controller

This policy applies to our websites, apps, and services. Syrup is the controller for personal data processed for these services unless stated otherwise.

Information We Collect

• Account Data: name, email, credentials, subscription and billing details.
• Usage Data: interactions with the app, feature use, logs, diagnostics, crash data.
• Device/Network Data: IP address, browser/OS, settings, and cookie identifiers.
• Support Data: messages, tickets, attachments you send us.

Legal Bases for Processing

• Contract: to provide and support the services you request.
• Legitimate Interests: to secure, improve, and market our services responsibly.
• Consent: for optional analytics/marketing where required; you may withdraw consent at any time.
• Compliance: to meet legal obligations (e.g., tax, accounting, fraud prevention).

How We Use Information

• Account creation and management, subscription billing, and support.
• Service delivery, personalization, quality improvement, and diagnostics.
• Security, abuse detection, fraud and chargeback prevention.
• Legal compliance and enforcement of Terms.

Sharing & Transfers

We share data with trusted processors (e.g., hosting, analytics, payments) under confidentiality and data-processing terms. We may transfer data across borders with appropriate safeguards (e.g., contractual protections). We do not sell personal data.

Retention

We retain data only as long as needed for the purposes above or as required by law, then delete or anonymize it. See also our Data Protection Policy.

Your Rights

• Access, rectify, or erase your data.
• Restrict or object to certain processing.
• Portability of data you provided.
• Withdraw consent for optional processing.

To exercise rights, contact support@syrupms.com. We may need to verify your identity before responding.

Cookies & Tracking

We use cookies and similar technologies for authentication, security, preferences, performance, and analytics. You can manage cookies via your browser and any in-product controls. Some features may not function without required cookies.

Security

We apply technical and organizational measures to protect personal data (encryption in transit, access controls, least-privilege, monitoring). However, no method is 100% secure.

Children

Our services are not intended for individuals under the age of 13 (or as otherwise defined by local law). We do not knowingly collect data from children.

Changes

We may update this policy from time to time. Material changes will be posted here with an updated effective date.

Contact

Questions or rights requests: support@syrupms.com.