Refund Policy

Introduction

Thank you for choosing Syrup. Because our platform involves immediate access to digital tools and features, all sales are final. Refunds are granted only in exceptional circumstances as outlined below and are subject to strict review and approval.

General Policy

By purchasing a subscription or digital service, you acknowledge recurring billing (where applicable) and that access is granted immediately upon payment. Refunds are not guaranteed and are provided solely at the discretion of Syrup. See also our Terms & Conditions and Privacy Policy.

Limited Refund Eligibility

• Request is made within 7 calendar days of initial subscription; and
• Total account usage is under one hour; and
• Product was completely non-functional or materially misdescribed at purchase.

Requests that do not meet all criteria will be declined.

Non-Refundable Purchases

• Promotional/discounted subscriptions, trials, or credits
• Renewals or subsequent billing cycles
• Partial usage, perceived lack of benefit, or user error
• Non-reversible payment methods

Subscription Cancellations

Manage or cancel any time in your dashboard. Cancellations take effect at the end of the current billing cycle. No prorated or partial refunds are provided.

Refund Request Procedure

Email support@syrupms.com with subject “Refund Request”, including account details, payment reference, and a clear explanation. We respond within 5–10 business days. Submitting a request does not guarantee approval.

Processing & Limitations

Approved refunds are processed to the original payment method. Transaction/processing fees may be deducted. Third-party processor timelines apply.

Chargebacks & Fraud Prevention

Initiating a chargeback or dispute without first contacting support violates this policy and may result in immediate account suspension and forfeiture of licenses and access. Fraudulent or abusive activity may be reported to payment providers; we reserve the right to pursue recovery of losses.

Policy Enforcement

Syrup may strictly enforce this policy to prevent misuse. Eligibility, timing, and approval are determined solely by Syrup; decisions are final.

Changes

We may update this policy at any time; the latest version will be posted here and applies to future transactions.

Contact

Questions: support@syrupms.com.